Support Center

Production starts when you place your order. Production takes about 3-5 business days as standard. 

Free shipping is available on all orders over $199. Below that, live rates are calculated at checkout from your address.

Yes, addresses can be updated after the order is placed. Once the order is shipped, the address can not be updated.

No. Prices never appear on anything inside the box — on any order, blind shipped or not.

Add your need-by date at checkout and it goes to production with the job. If we cannot make it, we will tell you before we print.

You don't need to. Every order runs on the same 3-business-day production - there's no rush tier to buy and no rush fee. If your date is tighter than that, call us before you order.

No. No account, no application, no quote. Order straight from the site and the price break applies automatically based on your quantity.

There is a 50 piece minium on all custom orders. Stock items are sold by the packout.

No. Each product and each design is printed separately, so the breaks apply to each one on its own. Ordering several products at high volume? Send us your list and we'll price it together.

No, there are no setup fees or hidden fees of any kind. Full color printing is included on customizable product orders. The price you see is the price you pay.

No. Stock is one price per case, any quantity. Pallet-level volume is the exception - that's a wholesale conversation.

Shipping is free over $199. Below that it's calculated at checkout.

You can pause and skip shipments from your account. There's no penalty, and your price stays the same as the original agreement.

The price is based on a full year of ordering, so the plan runs for 12 months. You can’t cancel it yourself during that time - but if something changes and you need to cancel, contact us and we’ll work it out.

You can update or change your artwork at any time. Contact us and send your new design. You'll get a new proof at the same price, with no setup or alteration fees.

Auto Reorders recur each billing cycle based on your start date. For example, if you set up Auto-Reorder on the 17th with monthly delivery, your card will be charged on the 17th of each month.

Never. Each shipment is printed fresh right before it ships.

After 12 months, your plan will automatically renew - no action needed unless you wish to cancel.

No. Auto Reorder is its own committed rate rather than a discount on the list price, so it replaces the other pricing rather than stacking with it.

We contact you before it ends. You can renew at the current rates or let it lapse — nothing renews silently at a price you have not seen.

The preview in the customizer is exactly what we print, so check it carefully before you add it to your cart.

No. Select your logo in the customizer and click Remove Background. The white is gone in seconds.

Yes. Use the Save and Load buttons under the design area to pick up where you left off. You can also download a copy. If you don't click the Save button, the design is not saved.

The customizer shows your logo's size in millimeters as you resize it. Small products like a 4" disc-top pick have a small print area, so a detailed logo may need to be simplified. Check the size before you order.

Yes. Customize each one and add it to your cart. They all ship together.

Yes. Your design is saved with your order. To order it again, go to your order history in your account and click reorder.

50 pieces on custom printed products.

We don't offer design services, but most customers don't need them. Between the graphics library, the text tool and Remove Background, you can build a clean design in a few minutes. Stuck? Chat with us and we'll point you in the right direction.

No. Our customers run from at-home resellers and single-location bars to multi-unit, multi-brand groups. Most custom items start at 50 pieces, so a single bar and a stadium both order from the same catalog on the same terms.

Yes, blind shipping is available on reseller accounts and can be switched on per order. Nothing in the box but a shipping label.

Yes. Tell us how the order should be split and where it needs to land.

Almost certainly. Tell us what you do and what you are trying to put your name on.

Your logo file - most formats work. Upload it when you order, and we'll handle the rest. Full color is included, so you don't have to simplify your artwork or count colors.

Yes, you can order a free sample kit to see real prints and materials.

Yes. Each design is printed separately, so each one gets its own quantity price. Send us the list if you're running several and we'll price it together.

No. Price breaks on custom products are automatic for everyone, no discount code, account, or application required. Wholesale accounts can receive price breaks beyond the published breaks on the website.

It depends on the item, the quantity, and how often you order. Your account rate comes off the price after the volume break.

There are no published price breaks on non-customized stock items. Accounts may be provided with discounted rates; discount rates vary. Apply to learn more.

There are no fees to open an account, and nothing to renew.

Often, yes. Sizes, materials, colors, and formats outside the public catalog are worth asking about - at account volumes, a lot more is possible.

Yes. Your rep can take the order and set it up for you.

No. Put the date on the order, and it goes to production with the job. Contact your rep for more details and assistance.

Yes, and you’re exactly who this is for. Existing order history makes it faster - mention it on the form.

Yes, of course, talk to your rep and we can add your additional company contacts to your records. 

Not if blind shipping is switched on for that order. There's no SmartPack branding on the carton and no packing slip inside. Prices never appear on anything in the box on any order, blind or not.

Both get an account rate that comes off automatically, a dedicated rep, PO numbers, and signature on delivery. A reseller account adds blind shipping, and the rate is set with reselling in mind.

No, it's a per-order toggle. You can save it as a default setting for all of your orders on your account settings page if you wish.

Yes. Ship to yourself, the venue, or the client directly.

Tell us the date on the order and it will go to production with the job. Standard production is 3–5 business days; if your date needs to be tighter, say so, and we will make sure your order is delivered on time.  There are no rush fees.

Yes. Every order keeps its own artwork on file, so a returning client's reorder is one click with no new setup.

No. Our inks are food-safe and made for compostable and recyclable products, so a printed item breaks down the same way a blank one does.

Yes. Sugarcane containers are heat-pressed and handle hot, cold, and saucy foods. Bamboo and wood hold up to normal service without splintering or going soft.

No, wood and bamboo items are the cheapest items we sell. All customizable items are priced based on volume price breaks.