Shipping & Delivery

Shipping Policy

SmartPack USA provides same day order shipment on all in stock orders placed before 3pm (EST) M-F. Orders placed on weekend, after hours, and observed holidays will ship the next business day. Custom printed /Personalized orders up to 5000 pieces ship within 2-5 business days. USPS orders placed before 1pm EST ship same day M-F ALL PO BOX deliveries ship via USPS Expedited shipping options are available at check out. SmartPack USA ships from Holbrook NY, 11741

Canada Shipping policy

SmartPack USA is a registered importer to Canada, and readily ships to Canada via USPS, FedEx, Truck and Air Freight options. Please reach out to us directly so we can explore the most cost effective shipping option. 631.240.0600or email us at info@smartpackusa.com for a shipping quote.

International Locations

SmartPack USA can facilitate your shipment globally or work with your freight forwarder to ensure a smooth delivery process. We can deliver packages to your door as well as pallet ship to your warehouse - across the globe. SmartPack USA can expedite delivery to your domestic forwarder, deliver to your nearest ocean port, airport, or deliver duty paid to your location. Call us today to discuss delivery options that will fit your needs. 631.240.0600or email us at info@smartpackusa.com

Returns and Exchanges

SmartPack USA will accept the return of standard items within 30 days after you receive your order for a full refund or replacement upon request.

To return or replace an item, email us at customerservice@smartpackusa.com or call us directly at 631-240-0600

•For returns, a Return Merchandise Authorization (RMA) Number must be obtained by contacting Smart Pack USA ’s customer service department for ALL returns and/or refusal of delivery.

• RMA number must be clearly displayed on the return label or outer shipping box to be returned.

• All goods must be in the original packaging.

• All exchanges will be accepted with no restocking fee provided that all merchandise is in original packing condition, unused and not damaged.

• RMA for custom items must be requested upon receipt of goods. Custom items must be returned in their entirety for a full refund or replacement.

•  Returns should be insured as SmartPack USA will not be responsible for any loss or damage in transit.

• All shipments must be checked for damages before acceptance from the carrier. Smart Pack USA is not responsible for damages incurred during shipping. Other damage claims must be made within 3 days and an RMA number must be obtained from SmartPack USA, Inc.

• Any shortages must be reported within 3 days. Smart Pack USA reserves the right to inspect all returns before issuing a credit. Custom and/or special order merchandise will be returned or replaced at customer request, with RMA issued and receipt of goods by SmartPack USA. Please reach out to customerservice@smartpackusa.com for any return related inquiries.