Returns & Exchanges

Returns and Exchanges

Smart Pack USA will accept the return of standard items within 30 days after you receive your order for a full refund, less a 10% restocking fee, provided the following:

• A Return Merchandise Authorization (RMA) Number must be obtained by contacting Smart Pack USA ’s customer service department for ALL returns and/or refusal of delivery.

• RMA number must be clearly displayed on the return label or outer shipping box to be returned.

• All goods must be in the original packaging.

• All exchanges will be accepted with no restocking fee provided that all merchandise is in original packing condition, unused and not damaged.

• RMA for custom items must be requested upon receipt off goods. Custom items must be returned in their entirety for a full refund.

• Shipping charges will not be reimbursed. Returns should be insured as SmartPack USA will not be responsible for any loss or damage in transit.

• All shipments must be checked for damages before acceptance from the carrier. Smart Pack USA is not responsible for damages incurred during shipping. Other damage claims must be made within 3 days and an RMA number must be obtained from SmartPack USA, Inc.

• Any shortages must be reported within 3 days. Smart Pack USA reserves the right to inspect all returns before issuing a credit. Custom and/or special order merchandise will be returned or replaced at customer request, with RMA issued and receipt of goods by SmartPack USA. Goods cannot be returned after 30 days. Please reach out to customerservice@smartpackusa.com for any return related inquiries.

All shortages must be reported within 10 days. Smart Pack USA, Inc. reserves the right to inspect all returns before issuing a credit. Custom and/or special order merchandise cannot be returned. Goods cannot be returned after 30 days.