FAQs

If you can’t find what you are looking for contact us at CustomerSerivce@smartpackusa.com or call to recive support

General Questions

Do you carry any inventory other than the items listed on your website?

We are happy to assist you with any special requests for items that are not currently found on our website. Please contact our sales team at sales@smartpackusa.com or 631.240.0600 to determine your product needs.

Can I customize an item?

SmartPack USA supplies custom sized skewers for manufacturing, and offers a variety of printed and mold injected custom items including picks, stirrers, serving utensils and more. Visit our custom products page here or contact our sales team at sales@smartpackusa.com or 631.240.0600.

What happens when an item is out of stock?

Our goal is to always have all standard items in stock. However, sometimes items do go out of stock. Items on backorder will be shipped as soon as they become available. Your credit card will only be charged for items that are shipped. What is your pricing policy? Prices are subject to change without notice.

I am unable to use your online customizer. Can someone help me?

Yes! You can reach out to us anytime 631.240.0600 Or email your logo/artwork at customerservice@smartpackusa.com and request a digital mock up of your design.

Manufacturing

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Payment, Invoicing & Promos

Do you offer Net30 terms?

Yes! Please contact our sales department to request our credit application.

Do you blind ship?

Yes! Please be sure to let us know if you would like us to blind ship your order by contacting us via email sales@smartpackusa.com or place a note in the notes section when checking out.

Do you accept blanket orders?

Yes, blanket orders are welcome. Most blanket orders qualify for quantity discounts. We will allocate stock in our warehouse specifically for your order and ship partial quantities as per your direction. Please contact our sales team at sales@smartpackusa.com or 631.240.0600 for more information or to place a blanket order.

Does SmartPack charge sales tax?

Yes, orders shipped to a New York State zip code will be charged sales tax. If you have a New York State resale certificate, please contact us prior to placing an order. Orders shipped outside of New York State will not be charged New York State Sales Tax.

Return & Exchanges

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