What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
Stores form key used by page cache functionality.
Your session ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wish List.
The number of items in your Wish List.
Limited Time! FREE SHIPPING on orders over $59! (in the continental US)
Do you carry any inventory other than the items shown on your website?
We are happy to assist you with any special requests for items that are not currently found on our website. Please contact our sales team at firstname.lastname@example.org or 631.240.0600 to determine your product needs.
Can I customize an item?
SmartPack USA supplies custom sized skewers for manufacturing, and offers a variety of printed and mold injected custom items including picks, stirrers, serving utensils and more. Visit our custom products page here or contact our sales team at email@example.com or 631.240.0600.
Do you offer Net30 terms?
Yes! Please contact our sales department to request our credit application.
Do you blind ship?
Yes! Please be sure to let us know if you would like us to blind ship your order by contacting us via email firstname.lastname@example.org or place a note in the notes section when checking out.
Do you accept blanket orders?
Yes, blanket orders are welcome. Most blanket orders qualify for quantity discounts. We will allocate stock in our warehouse specifically for your order and ship partial quantities as per your direction. Please contact our sales team at email@example.com or 631.240.0600 for more information or to place a blanket order.
What happens when an item is out of stock?
Our goal is to always have all standard items in stock. However, sometimes items do go out of stock. Items on backorder will be shipped as soon as they become available. Your credit card will only be charged for items that are shipped. What is your pricing policy? Prices are subject to change without notice.
Does SmartPack charge sales tax?
Yes, orders shipped to a New York State zip code will be charged sales tax. If you have a New York State resale certificate, please contact us prior to placing an order. Orders shipped outside of New York State will not be charged New York State Sales Tax.
I just created a custom order on your website using your customizer. When can I expect delivery?
Most custom orders of 5000 pieces or less are shipped within 2-5 business days.
I am unable to use your website customizer to create my item. Can I have some assistance?
Yes! You can reach out to us anytime 631.240.0600 Or email your logo/artwork at firstname.lastname@example.org and request a digital mock up of your design.
Do you ship to PO BOXES?
Yes. Shipments to PO BOX are shipped via USPS only.
Do you ship Internationally?
Yes. Reach out to us so we can facilitate the most cost effective method of shipping to your location Need more information? Contact our team at 631.240.0600 or email@example.com with any questions or requests for additional information.