FAQ

We offer both customizable and non-custom items. Our selection includes food picks, stirrers, skewers, coasters, napkins, take-out bags, utensils, and cutlery, along with non-custom items like palm leaf plates, utensils, and take-out bags. Additionally, all of our custom items can be ordered blank if you prefer.

Yes, you can request a product that is not currently listed on our website. We offer special order options and can often source or customize products to meet your specific needs. Simply reach out to our sales team with your request, and we'll do our best to accommodate it.

Yes, we do offer product samples, samples are free, but you will need to cover the cost of shipping. If you'd like to see the quality of our products before placing an order. You can order product samples directly on the product pages of our website or contact our sales team if you need assistance with your sample request. This way, you can review the quality and design before placing a full order.

It's easy! Select your product and click the green "Customize" button to access our online customizer. Upload your logo or artwork, choose design colors, adjust placement, and select options like single or double-sided printing, varnish, or embossing. Preview your customized product before ordering. Need assistance? Our customer service team is ready to help.

We offer a variety of customization options to meet your needs, including single or double-sided printing, and optional extras like varnish or embossing for a premium finish. Depending on the product type, you can also customize materials, shapes, and sizes to create a fully tailored product that represents your vision.

Yes, many of our products offer the option to customize both sides. When selecting your customization options, you'll have the choice between single or double-sided printing, allowing you to fully personalize your item based on your needs.

To achieve accurate color reproduction, we recommend submitting your artwork in CMYK format, which ensures that colors are printed as closely as possible to your design. Be sure to use high-resolution files and include Pantone color codes if available, as this helps us match your brand colors precisely. Our team reviews each design to ensure the best possible color accuracy in the final product.

You can check if a product is in stock by visiting its product page on our website, where availability is listed. If you need real-time stock updates or have questions about larger quantities, feel free to reach out to our sales team for assistance.

Our standard lead time for custom orders is just 3 business days. For larger orders over 10,000 pieces, the lead time may extend to 1-2 weeks. We pride ourselves on offering unmatched lead times, so feel free to contact us for specific timelines or rush orders.

Yes, our minimum order quantity for custom products is 50 pieces for most items, with a few select products requiring a minimum of 100 pieces. Please check the product page for specific details or contact us for more information.

Yes, if you need additional product information that isn't listed on our website, feel free to reach out to us. We can provide detailed specifications, material options, and customization possibilities to ensure you have all the information you need before placing your order.

If you need additional assistance with customizing your item, our customer service team is here to help. You can contact us via phone, email, or live chat, and we'll guide you through the customization process, answer any questions, and ensure your design meets your expectations. We're committed to making the process as smooth as possible!

Placing an order is simple! Browse our product selection and choose the item you want. For customizable items, click the "customize" button to access our online customizer, or for non-custom items, simply select your desired pack size and click "add to cart." If you need any assistance, our customer service team is always here to guide you through the process and ensure your order is completed smoothly.

Yes, we offer alternative ordering methods for your convenience. If you prefer, you can place your order by phone or email. Simply reach out to our customer service team, and we’ll assist you with the details, guide you through the customization options, and complete your order. We’re happy to accommodate your preferred method of ordering.

Yes, after placing your order, you will receive a confirmation email with all the details of your purchase, including a summary of your selected items, customization options, and estimated delivery time. If you do not receive a confirmation email, please check your spam folder or contact our customer service team for assistance.

Yes, you can include special instructions or notes with your order. You have the option to add notes in both the online customizer and the checkout page, ensuring that any specific requests or details are captured.

We don't currently offer automatic ordering through the website, but we plan to introduce this feature soon. If you'd like to set up recurring or blanket orders, you can contact our sales team directly, and we’ll be happy to assist in arranging this for you.

Yes, we do offer backorders for out-of-stock items. If a product you're interested in is unavailable, you can place a backorder to ensure you're first in line when it becomes available again. Our team will provide an estimated restock date, and your order will be processed as soon as the item is back in stock.

To ensure your order arrives by a specific date, we recommend placing your order as early as possible and selecting the appropriate shipping method during checkout. If you have a tight deadline, please contact our customer service team to confirm your timeline and discuss rush production or expedited shipping options. We’ll do our best to accommodate your schedule and ensure timely delivery.

We are based in New York, so ground and free shipments to nearby areas will arrive sooner. For example, orders shipped within New York typically arrive the next day after shipment. For standard shipping, you can refer to our Transit Time Map available at the bottom of the FAQ page to estimate delivery times to your location.

Please note that delivery times are calculated as the transit time added to the production or lead time required for your order. The expected delivery date will depend on when your order is shipped and the shipping method selected.

Expedited shipping options are guaranteed for the following transit times after shipment:

• Next Day: Arrives the day after shipment.
• 2nd Day: Arrives two days after shipment.
• 3rd Day: Arrives three days after shipment.
• Ground (Standard Shipping): Transit time is variable and depends on the delivery destination.

Yes, we offer free shipping on orders over $99. For smaller orders, shipping rates will be calculated at checkout.

Shipping rates are calculated based on a few factors, including the total weight and dimensions of your order, the shipping destination, and the selected shipping method. We work with trusted carriers to offer competitive rates and provide you with the most cost-effective options at checkout. For orders that qualify, we also offer free or discounted shipping.

For large orders requiring pallet shipping, we coordinate with trusted freight carriers to ensure safe and timely delivery. Shipping costs are calculated based on the size, weight, and destination of the shipment. Once your order is ready for shipment, we’ll provide tracking details and work with the carrier to ensure smooth delivery. If you have specific delivery requirements, let us know, and we'll accommodate them wherever possible.

For non-custom orders placed before 3 PM, we ship the same day. Delivery time will depend on your location, and you can refer to our shipping map at the top of the FAQ page to estimate how long it will take for your order to arrive.

You can track your order by clicking the tracking number provided within your shipping confirmation email, which will automatically link you to the carrier’s website. Additionally, the tracking number will be available on your previous orders page for easy reference.

Yes, we offer pick-up options! You can visit our production house to pick up your order between 10 AM and 5 PM, Monday to Friday. You will receive a "ready for pick-up" email, and a customer service representative will contact you to confirm the details.

Bulk orders can be placed directly on our website, with pricing details listed in the product descriptions and item price details. For additional information not listed, please contact our sales team. Blanket orders, however, can only be arranged through our sales team.

Bulk pricing is available for a range of products, including all custom picks and stirrers, as well as select non-custom items such as bamboo skewers, wooden cutlery, and palm leaf plates. For detailed information on eligible items and pricing tiers, please refer to the product’s page or contact our sales team for further assistance.

Bulk discounts are available to all customers, with price breaks clearly listed on each product page—no extra steps needed. If you're looking for additional discounts and benefits beyond what’s shown, you can sign up for an account and apply for expanded wholesale services, which offer even greater savings on larger orders.

Configuration options, such as optional extras, can impact the final pricing of bulk orders. Additional features like custom printing, varnish, or embossing may add to the overall cost, while certain discounts may apply depending on the selected options. For a clear breakdown, you can review the configuration details on the product page or contact our sales team for assistance.

Blanket orders are long-term purchase agreements where you place an order for a large quantity of products to be delivered in scheduled intervals over a set period. This approach ensures consistent stock without the need to reorder frequently and often locks in pricing for the term of the agreement. Blanket orders are ideal for businesses with steady demand and can help manage inventory and budget more effectively. To set up a blanket order, please reach out to our sales team.

For detailed information on blanket orders, including minimum quantities and delivery schedules, please inquire directly with our sales team.

If you can't find the product you're looking for on our website, please contact our sales team. We offer a variety of special order options and may be able to source or customize the product to meet your needs, even if it's not listed online.

Yes, we offer custom precision laser cutting services for a variety of materials. Whether you need custom shapes, intricate designs, or unique dimensions, our laser cutting services can help bring your vision to life with high accuracy and detail. Contact us to discuss your specific requirements.

Yes, you can request special variations of our existing products. Whether it's a custom shape, a different material, or unique features like laser cutting or extras, we can work with you to modify our standard products to meet your specific needs. Just contact our sales team, and we'll help you create a product that fits your requirements.

To place a special order for an item that is not currently available on our website, simply contact our sales team directly via phone or email. Let us know the specifics of what you're looking for, and we’ll work with you to accommodate your request. Our team will guide you through the process, including product options, customization details, pricing, and lead times for your special order.

We offer a variety of special order options, including custom shapes for coasters, different materials, laser-cut products, and acrylics in varying thicknesses. If you're looking for something specific that’s not listed on our website, contact our sales team, and we'll work with you to source and produce the exact product you need.

Yes, the minimum order quantity for special orders varies depending on the product and customization requirements. Our team will provide specific details based on your request. Contact us for more information on your specific special order.

Several factors can affect the lead time for a special order, including the complexity of the customization, material availability, order quantity, and any additional production processes like laser cutting or embossing. Larger or more intricate orders may require additional time, but we’ll always provide an estimated lead time upfront so you can plan accordingly. For more urgent requests, please contact our team to discuss rush production options.

We accept major credit cards, Google Pay, Apple Pay, and PayPal for standard orders. For blanket orders and certain large orders, we also offer payment by check or direct deposit. For eligibility and details, please contact our sales team.

Yes, we charge sales tax on orders shipped to New York State addresses. If you have a New York State resale certificate, please contact us prior to placing an order. Orders shipped outside of New York State will not be charged New York State sales tax.

To apply for a tax exemption, please provide us with a valid resale or tax exemption certificate. Contact our sales team for assistance in setting up your account as tax-exempt. Once approved, your eligible purchases will not incur sales tax.

To request a quote, go to the product page of the item you’re interested in and select the “Request for Quote” option. Provide the necessary details, including quantities and any customization options, and our team will get back to you with a tailored quote.

You can access a copy of your invoice by logging into your account on our website and navigating to your order history. If you need further assistance or a duplicate copy, feel free to contact our customer service team.